At GOLDEN Hotels & Resorts, we are committed to protecting and respecting your privacy. Please read this policy as it contains important information about how we use personal data that we collect from you or that you provide to us.
INFORMATION & CONSENT
COLLECTION OF PERSONAL DATA
“Personal Data” are data that identify you as an individual or relate to an identifiable individual. We collect Personal Data in accordance with law, for communication purposes such as Name and Email.
If you submit any Personal Data about other people to us or our Service Providers, you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.
COLLECTION OF OTHER DATA
“Other Data” are data that generally do not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveal your specific identity or relate to an individual, we will treat Other Data as Personal Data. Other Data include browser and device data and data collected through cookies.
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).
USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.
PURPOSE OF PROCESSING PERSONAL DATA
Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:
- To manage the User’s contact requests with us through the channels provided to this end.
- To manage the sending of personalized commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
- To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.
LEGITIMATE INTEREST FOR PROCESSING YOUR DATA
The data processing required in fulfillment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent. Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously. To revoke such consent, the User may contact us through the appropriate channels. By the same token, in those cases in which it is necessary to process the User’s data for the fulfillment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.
We will use and disclose Personal Data as we believe to be necessary or appropriate:
- to comply with legal process
- to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements
- to enforce our terms and conditions
- to protect our operations
- to protect the rights, privacy, safety or property of our own, you or others
- to allow us to pursue available remedies or limit the damages that we may sustain
We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data. If we do, we will treat the combined data as Personal Data as long as it is combined.
The User: Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation. Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorization to provide their data to us for the purposes indicated. Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.
EXERCISE OF RIGHTS
The User may contact us at any time free of charge, to: To obtain confirmation about whether or not personal data concerning the User are being processed by us, To access their personal details, To rectify any inaccurate or incomplete data, To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected, To confirm revocation of consent, To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met, To request the portability of your data.
Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.
We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organizational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.